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Join nowThe Bespoke Journey
How long does the custom design process take?
The bespoke journey is a highly collaborative experience designed to craft a piece as unique as your story. From our initial consultation to the final polish, creating your custom engagement ring, ceremonial piece, or fine jewelry typically takes between 2 to 4 weeks.
How long do I have to approve the CAD design?
You will receive your initial computer-aided design (CAD) renderings within 2 to 5 days of finalizing your concept. To keep your project on schedule, we ask that you review and approve the design within 3 days. If we don't receive confirmation within this window, your design will automatically move into the production phase to ensure your piece is ready within your chosen timeframe. Your absolute satisfaction is our priority, so prior to approval, your CAD can be amended as many times as necessary to ensure every detail is perfect.
Where are the pieces crafted?
Every Milana Jewels piece is lovingly designed and meticulously brought to life by our team of expert master jewelers in Agra, India. We have carefully selected our manufacturing partners to ensure our products are high quality and offer fair value.
Is a custom-designed piece more expensive?
Not at all. We believe bespoke luxury should be accessible, which is why we design strictly around your specific budget. Because we manage the direct sourcing of our gold, diamonds, and precious gemstones, we are able to avoid traditional retail markups. This allows us to craft unparalleled, high-quality designs that typically cost 15–20% less than standard retail offerings. Your pricing is transparently based entirely on design complexity, craftsmanship, and the exact materials used.
Our Diamonds & Gemstones
Are lab-grown diamonds real diamonds?
Yes, absolutely. Lab-grown diamonds share the exact same chemical composition, crystal structure, and optical properties as their mined counterparts. They are not synthetic imitations like cubic zirconia or moissanite; they are authentic diamonds. The only difference is their origin: one forms deep underground over billions of years, while the other is grown above ground in a matter of weeks. They are so identical that even trained gemologists require specialized laboratory equipment to tell them apart.
How are lab-grown diamonds created?
Our lab-grown diamonds are beautifully crafted using Chemical Vapor Deposition (CVD). This highly advanced process meticulously replicates the natural conditions under which diamonds form in the earth—growing the diamond layer by layer inside a highly controlled chamber. The stunning result is a diamond identical in chemical structure, brilliance, and exceptional hardness to a naturally mined stone.
Do lab-grown diamonds look or perform differently than mined diamonds?
Not at all. Both lab-grown and mined diamonds are optically and physically identical. They deliver the exact same captivating sparkle, fire, and exceptional brilliance.
Why are lab-grown diamonds more accessible in price?
Because lab-grown diamonds bypass the extensive excavation and complex global supply chains required for traditional mining, they offer exceptional value. You are investing in the diamond itself rather than the lengthy extraction process. This allows Milana Jewels to offer stones of the exact same exceptional quality and brilliance at a more accessible price point, without ever compromising on certification or bespoke craftsmanship.
Are lab-grown diamonds a sustainable choice?
Yes! Lab-grown diamonds are a wonderful option for clients who prioritize a smaller environmental footprint. Created above ground, they do not require land excavation or excessive water use, making them a mindful choice that still delivers uncompromising luxury. Ultimately, whether you choose a mined or lab-grown stone for your bespoke piece, both offer breathtaking beauty and are sourced with integrity.
How are lab-grown diamonds graded?
Just like mined diamonds, lab-grown diamonds are meticulously graded on the same standard 4Cs—Cut, Color, Clarity, and Carat weight—by independent, world-renowned gemological laboratories such as the IGI or GIA. Because quality varies across all diamonds, strict certification remains essential.
→ Full Diamond Guide
Do you provide gemstone certificates?
Yes, we proudly utilize only the highest quality precious stones, including both exceptional mined and lab-grown diamonds, as well as a variety of other exquisite gemstones. We choose to work exclusively with stones that deliver on our commitment to quality, ethicality, and bespoke craftsmanship.
Certification details depend on the specific gemstone and carat weight:
- Mined & Lab-Grown Diamonds (Over 0.5 Carats): For our diamonds over 0.5 carats, you will receive an official physical or digital certificate from a globally recognized grading laboratory (such as GIA or IGI). We often utilize digital reports as it aligns with our commitment to sustainability and keeping our carbon footprint to a minimum. We can, however, print your physical report upon request.
- Mined & Lab-Grown Diamonds (Under 0.5 Carats): For diamonds under 0.5 carats, you will not receive individual laboratory certification. However, you can rest assured that these gemstones are of the exact same exceptional quality. They are sourced from our trusted, certified suppliers and held to Milana Jewels' exacting standards for cut, color, and clarity.
- Other Precious Gemstones: If your bespoke piece features sapphires, emeralds, rubies, or other unique precious stones, we will provide authentication and sourcing details specific to your custom design. Our commitment to excellence remains the same, regardless of the stone you choose to tell your story.
Shipping, Care & Servicing
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you offer ring servicing?
Yes, we offer complimentary ring servicing to ensure your custom Milana Jewels piece remains as brilliant as the day you designed it.
Over years of love and wear, your prongs may need to be ever so slightly tightened to ensure your beautiful gemstone is perfectly secure. Our professional cleaning service will also gently buff away fine scratches, restoring your ring’s radiant finish.
Simply reach out to us at cs@milanajewels.com or on WhatsApp to arrange your complimentary service.
If I need my ring resized, who covers the shipping costs?
As part of our complimentary resizing service, clients are responsible for the shipping costs to securely send their piece to the Milana Jewels workshop. Once your resize is complete, return shipping fees will also be covered by the client.
To keep the process as seamless as possible, we will invoice you for the return shipping once your item safely arrives at our workshop. This is charged at a flat rate.
Alternatively, if you are local to one of our showrooms, you are welcome to book a complimentary ring drop-off appointment to bypass shipping fees entirely.
To initiate a resize or for further guidance on the process, please reach out to our dedicated team at cs@milanajewels.com or on WhatsApp and we will gladly assist you.